I am a Worker

  • Download the App from [LOCATION].

    Pick "Create an account" on the home page and choose "Worker". Enter your name, email, and a password. You'll be asked which types of work you're available for — moving, cleaning, warehouse labour, events, and so on. Pick whatever interests you. You can change this later.

  • So businesses looking for a specific kind of worker can find you. A business filtering for "Cleaning" only sees workers who picked Cleaning. If you pick nothing, you're still on the platform and can bid on any shift you can see — you just won't appear when a business filters for a specific skill.

  • To get verified. Shift·Link requires every worker to have a police check on file and a government-issued photo ID. Businesses won't accept bids from unverified workers, so this is the first thing to do after signing up.

  • An admin reviews documents within 1–2 business days. You'll see your status as "Verification Pending" until then. There's nothing you can do to speed it up beyond uploading clear, current documents.

  • Not much, by design. Browsing shifts and bidding are reserved for verified workers. The point of verification is that businesses can trust who's on the platform.

  • Once verified, the Browse Shifts tab on your dashboard shows every open shift posted by businesses in your area. Each shift shows the company, date, time, location, the advertised hourly rate, and how many spots are available.

  • No — you see all open shifts. Your selected skills are a signal to businesses about what you're good at, not a filter that hides shifts from you. If you want to try a job type you didn't initially select, you can bid on it.

  • Click "Bid / Apply" on the shift. A dialog asks what hourly rate you want for that shift. It defaults to the business's advertised rate. You can match it, bid lower if you want to be competitive, or bid above. You can't bid below BC minimum wage — the system blocks that.

  • Yes — bid on as many shifts as you want. Each shift you bid on shows "Bid pending" until the business responds

  • Not while you have an active bid (pending or accepted). If your earlier bid was declined, withdrawn, or cancelled, you can bid again — for example, if you withdrew because you were too busy and now you're free.

  • The business either accepts, declines, or doesn't act on your bid. You'll see the status change on your Browse Shifts tab. If accepted, the shift is yours.

    If declined, you can bid on a different shift. If they never act and the shift's start time passes, your bid is marked "unfilled" and you're free to bid elsewhere.

  • Yes — if it's still pending. Click on the "Bid pending" badge and choose "Withdraw bid." No penalty.

  • You can cancel — but the timing matters: 

    - More than 24 hours before the shift starts: you can cancel cleanly. No penalty. The business gets the spot back and can find a replacement.

    - Within 24 hours of the shift start: you can still cancel, but the   platform automatically adds a 1-star "cancellation penalty" review to your profile. This drags down your average rating and is visible to businesses considering you for future shifts.

  • Last-minute cancellations leave businesses short-staffed with little time to

    find a replacement. The penalty exists to discourage them, not to punish you

    for occasional emergencies.

  • If you have a genuine reason (illness, emergency, family crisis), you can

    file a dispute. An admin reviews it and can void the penalty review if your

    case has merit. The voided review is removed from your average rating, with

    an audit trail

  • You accepted a shift, the shift's start time came, and you didn't appear and didn't clock in. The business reports this through the platform.

  • The same 1-star cancellation-penalty review as a within-24h cancel — applied automatically. From the platform's point of view, no-showing is "cancelling by not appearing," which is worse than cancelling with notice. The penalty is the same in either case.

    You also don't get paid for a no-show shift, because no work was done.

  • Sometimes — you may have shown up and clocked in but the business forgot to sign it off, or there was a misunderstanding. You can file a dispute. Admin reviews by phone and can void the penalty (and manually sign the timesheet so you get paid) if you're right.

  • 48 hours after the shift ends, if the business hasn't signed your timesheet or marked you as a no-show, the system auto-flags it as a no-show. **This includes shifts you actually worked.** This is rare — businesses get multiple reminders during those 48 hours to act. If they ignore all of them, the platform infers the worker didn't appear.

    If this happens to you and you did work the shift, file a dispute immediately. Admin will call both you and the business, void the penalty, and sign your timesheet so payment processes. The 48-hour window exists to give businesses room (especially for weekend shifts where they may not check the app until Monday) — but it does mean recovery via dispute, not automatic detection, when something goes wrong.

  • After your shift ends, the business reviews and signs your timesheet (the record of your hours). Payment happens after the business signs — not when your shift ends. The platform deliberately ties payment to the business's validation so that mistakes (yours or theirs) can be corrected before money moves, which is far better than chasing payments back later.

  • The business has up to 48 hours after the shift ends to sign your timesheet.

    Once they sign, payment is processed by e-Transfer to the bank account on your profile — typically within 1–2 business days of the signing.

  • - Fast case: business signs the day of the shift → payment within 1–2  business days.

    - Typical case: business signs the next day → payment 2–3 business days after the shift.

    - Slow case: business signs near their 48-hour deadline → payment 3–4  business days after the shift.

  • Honesty: it's the worker-protective option. If we paid you immediately and later discovered an error — yours, theirs, or honest disagreement — we'd have to claw money back from you. We won't do that to workers. Waiting for business validation is the trade-off that keeps the payment promise reliable.

  • Shift·Link takes a small platform fee from each shift, from the business, we never take anything from you.

    Your "Total Earned" on the dashboard is shown pre-tax — you're responsible for your own taxes as an independent worker.

  • You can dispute it. The timesheet records both the original times (what you clocked) and any business-corrected values. Admin reviews disputes by phone — talking to both parties — and decides the corrected values. The corrected values are what gets paid.

  • Businesses you've worked for can review you after a shift completes. You can also be auto-reviewed by the platform (the cancellation penalty).

  • Yes — after a completed shift you can rate and comment on the business. These reviews go to admin only, not to other businesses or workers. They're used to identify patterns of bad behaviour by businesses.

  • Other businesses considering you for shifts see your reviews — but they see them anonymously (rating and comment, not which business wrote them). Your average rating is shown on your profile. Voided penalty reviews don't count toward your average.

  • Yes. The intent is that you can use a display name (for example "Jimmy" instead of "James Jones") when businesses see you bidding on shifts.

    Your legal name stays on verification records and timesheets. This is for workers who work for one business full-time and want to pick up additional shifts without their main employer's competitors recognising them.

  • Yes. Your personal information is anonymised after 90 days. Your work history (shifts, timesheets, reviews) is kept as a record but with your name removed.